Kursus Office Management & Effective Administration Skill
COURSE INFORMATION

Having effective administrative skills is essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavour you pursue. The current business environment is filled with many sources of information which tends to outweigh and challenge one’s tasks & decisions. Our office administration course allows you to take that information and analyse it, prioritize it, and process it to the extent where value is achieved for the organization. Designed to help professionals develop good administrative skills, our office administration course also helps significantly reduce the risk of “things falling through the cracks.” Our office administration course helps professionals hone their administrative skills to spot potential problems, overcome obstacles, and leverage resources effectively.

WHO SHOULD ATTEND
• Office managers
• Supervisors
• Administration management
• Secretaries
• Support Staff
• PA’s (Personal Assistants)
• Business Owners and Managers who have responsibility for managing offices.
• People who wish to gain professional skills in office management & administration
• Those who wish to pursue a career in this area.

ENTRY REQUIREMENTS
No previous experience or qualifications are necessary to commence the course.

COURSE OBJECTIVES
By the end of the course, participants will be able to:
• Define and understand the role of the office manager and administrator
• Implement verbal and written communication strategies needed for carrying out responsibilities in an effective manner
• Develop a service attitude and mindset aimed at the internal and external customer
• List the main causes of stress and apply the techniques needed to control them
• Apply time management techniques required for better office productivity
• Organize meetings effectively
• Managing files, documents & record efficiently

ORGANIZATIONAL IMPACT
Employees who attend this seminar will add value to their organization by being empowered to implement the following skills:
• A more proactive outlook
• Increased creativity and productivity
• Motivation and customer focus.
• Reduced absenteeism through an ability to manage and reduce stress
• Increased self-awareness and interpersonal skills • Better time management

PERSONAL IMPACT
Delegates who attend this course can expect to develop:
• An increase in motivation and self confidence
• An in-depth understanding of different management styles and how to work with them
• The ability to be more self-aware and manage workplace stress
• Excellent communication skills
• Effective presentation skills and advice on controlling nerves
• Organization skills and an understanding of the importance of time management

COURSE OUTLINE

PART 1: UNDERSTANDING & CONTROLLING THE WORK LIFE
A. Understanding and clarifying purpose, vision and mission
B. External and internal customer service
C. The secret to working smarter rather than harder
D. Controlling, prioritising and organising your work
E. Gaining an insight into your strengths and weaknesses
F. Making your office user friendly and efficient

PART 2: ESSENTIAL ADMINISTRATIVE SKILLS
A. Mind Mapping Techniques
B. Right brain/left brain theory
C. Planning and Problem solving skills
D. Managing meetings effectively
E. Working with more than one manager

PART 3: COMMUNICATION SKILLS
A. Communication Styles and when to use them
B. Communicating with Confidence
C. Win-win conflict resolution
D. Understanding and using body language
E. Understanding gender differences in communication
F. Understanding different personality types and how to deal with them

PART 4: BE A PROFESSIONAL ADMINISTRATOR
A. Listening skills – seek first to understand then to be understood
B. Creating a professional image
C. Leadership skills
D. How to make presentations with confidence and power
E. Painless methods for giving corrective feedback
F. Best practices for delivering positive feedback
G. Understanding the main causes of stress
H. How to build self-confidence and strengthen the ability to respond to difficult situations
I. The essential skills of emotional intelligence J. Using emotional intelligence at work
K. Becoming a more proactive, responsible and self-aware person

PART 5: ORGANIZING MEETINGS
A. Elements of an effective meeting
B. Preparing the agenda
C. Meeting common time wasters
D. Taking minutes of meetings
E. Responsibilities of meeting leaders and participants

PART 6: ORGANIZATIONAL SKILLS
A. Filing, documenting and recording system
B. Classification, opening & closing files
C. Document & record management
D. Disposal of records
E. Prevention for records
F. Tools for document & record management
G. Disaster plan
   
MAKLUMAT RINGKAS KURSUS

TAJUK KURSUS: OFFICE MANAGEMENT & EFFECTIVE ADMINISTRATION SKILLS
Tarikh: 4 & 5 Sept 2018
Masa: 8am-4pm
Tempat: Hotel Seri Perkasa, Kota Kinabalu, Sabah
Yuran: RM700 seorang. (Yuran ini sah untuk pendaftaran dengan bayaran penuh sebelum atau pada 12 Jun 2018).
.
Yuran termasuk:
- Sijil kehadiran/penyertaan
- Bahan latihan
.
Diskaun
- Potongan 5% untuk pendaftaran berkumpulan 3 orang atau lebih.
.
Bayaran penuh untuk yuran kursus perlu disertakan semasa membuat pendaftaran. Bayaran boleh dibuat kepada maklumat di bawah:

Nama Bank : CIMB Bank Berhad
Nama Pemegang Akaun : PILAH TRAINING
Nombor Akaun : 8006999577
Kod SWIFT : CIBBMYKL
Cawangan : Kuala Pilah, Negeri Sembilan


Sila sertakan bukti pembayaran.

Yuran kursus tidak boleh dituntut daripada HRDF.


KADAR YURAN:
Kadar yuran yang tertera adalah sah untuk pendaftaran melalui laman web ini sahaja.
*** Pendaftaran dengan bayaran penuh antara 16 April 2018 hingga 15 Mei 2018 ialah RM400 seorang.
*** Pendaftaran dengan bayaran penuh antara 16 Mei 2018 hingga 12 Jun 2018 ialah RM700 seorang.
*** Pendaftaran dengan bayaran penuh antara 13 Jun 2018 hingga 10 Julai 2018 ialah RM1000 seorang.
*** Pendaftaran dengan bayaran penuh antara 11 Julai 2018 hingga 7 Ogos 2018 ialah RM1,300 seorang.
*** Pendaftaran dengan bayaran penuh antara 8 Ogos 2018 hingga 28 August 2018 ialah RM1,600 seorang.
   
JANGKA MASA KURSUS: 2 hari

MAKLUMAT TAMBAHAN
• Makanan, penginapan dan pengangkutan tidak disediakan
• Bahan latihan, aktiviti dan ceramah adalah dalam Bahasa Melayu
• Antara aktiviti yang terlibat semasa kursus adalah perbincangan berkumpulan, lakonan, tayangan video dan perbincangan kes.

TERMA DAN SYARAT
PEMBATALAN DAN PERTUKARAN PESERTA
• Yuran kursus yang telah dibayar akan dikembalikan sepenuhnya, sekiranya pembatalan dibuat 4 minggu sebelum tarikh kursus. Sila ganti peserta lain jika peserta asal tidak dapat hadir.
• Sekiranya pihak kami membatalkan kursus, hanya yuran kursus yang telah dibayar sahaja akan dikembalikan.
.

We reserve the right to change the speaker, date and to cancel the programme should circumstances beyond the company control arise. We also reserves the right to make alternative arrangements without prior notice should it be necessary to do so. All efforts will be taken to inform participants of any changes. Customer may be entitled to a refund of any fee paid in respect of the cancelled training but shall not otherwise be entitled to any compensation, costs, travel expenses, losses or damages arising from such cancellation.
   
MAKLUMAT SYARIKAT/ORGANISASI
Sila isikan maklumat ini dengan lengkap.
NAMA SYARIKAT / ORGANISASI (*)
Invalid Input
ALAMAT LENGKAP (*)
Invalid Input
TEMPAHAN INI DIBUAT OLEH:
Sila nyatakan nama orang yang membuat tempahan kursus ini.
NAMA (*)
Invalid Input
JAWATAN (*)
Invalid Input
E-MEL (*)
Invalid Input
NOMBOR TELEFON (*)
Invalid Input
MAKLUMAT ORANG YANG MENGURUSKAN PEMBAYARAN
Kami akan menghantar invoice atas nama orang yang bertanggungjawab menguruskan pembayaran. Sekiranya maklumat ini sama seperti maklumat di atas, sila abaikan ruangan ini.
NAMA
Invalid Input
E-MEL
Invalid Input
NOMBOR TELEFON
Invalid Input
   
MAKLUMAT PESERTA
Sila isikan maklumat peserta yang akan menghadiri kursus ini dengan lengkap. Sekiranya terdapat perubahan peserta, sila maklumkan kepada kami melalui WhatsApp (0196103684).
NAMA (*)
Invalid Input
JAWATAN (*)
Invalid Input
E-MEL (*)
Invalid Input
NOMBOR TELEFON (*)
Invalid Input
Sekiranya menghantar lebih daripada seorang wakil, sila isikan maklumat di bawah:
PESERTA KEDUA
NAMA
Invalid Input
JAWATAN
Invalid Input
E-MEL
Invalid Input
NOMBOR TELEFON
Invalid Input
PESERTA KETIGA
NAMA
Invalid Input
JAWATAN
Invalid Input
E-MEL
Invalid Input
NOMBOR TELEFON
Invalid Input
PESERTA KEEMPAT
NAMA
Invalid Input
JAWATAN
Invalid Input
E-MEL
Invalid Input
NOMBOR TELEFON
Invalid Input
PESERTA KELIMA
NAMA
Invalid Input
JAWATAN
Invalid Input
E-MEL
Invalid Input
NOMBOR TELEFON
Invalid Input
Sekiranya tuan/puan mempunyai lebih daripada 5 orang peserta, sila hubungi kami di 019-6103684.
   
Dengan ini, kami mengesahkan untuk hadir ke KURSUS "OFFICE MANAGEMENT & EFFECTIVE ADMINISTRATION SKILLS" dan faham tentang maklumat kursus dan terma & syarat yang telah diberikan.

Bukti pembayaran adalah seperti di bawah:
BUKTI BAYARAN (*)
Invalid Input
Sila upload (muat naik) bukti pembayaran yang telah dibuat. Klik pada Choose File, kemudian pilih fail bukti pembayaran yang telah dibuat (sama ada gambar atau dokumen).

Pembayaran Yuran

Yuran kursus hendaklah dibayar semasa pendaftaran dilakukan. Sila upload bukti pembayaran bersama-sama borang pendaftaran. Maklumat bank adalah seperti berikut:

Subscribe to Our Newsletter

powered by TinyLetter

Contact Details

Copyright © 2018 Pilah Training. All Right Reserve.
Partner of Joomla Perfect Templates