OFFICE MANAGEMENT & EFFECTIVE ADMINISTRATION SKILLS

Having effective administrative skills is essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavour you pursue. The current business environment is filled with many sources of information which tends to outweigh and challenge one’s tasks & decisions. Our office administration course allows you to take that information and analyse it, prioritize it, and process it to the extent where value is achieved for the organization. Designed to help professionals develop good administrative skills, our office administration course also helps significantly reduce the risk of “things falling through the cracks.” Our office administration course helps professionals hone their administrative skills to spot potential problems, overcome obstacles, and leverage resources effectively.

WHO SHOULD ATTEND
• Office managers
• Supervisors
• Administration management
• Secretaries
• Support Staff
• PA’s (Personal Assistants)
• Business Owners and Managers who have responsibility for managing offices.
• People who wish to gain professional skills in office management & administration
• Those who wish to pursue a career in this area.

ENTRY REQUIREMENTS
No previous experience or qualifications are necessary to commence the course.

COURSE OBJECTIVES
By the end of the course, participants will be able to:
• Define and understand the role of the office manager and administrator
• Implement verbal and written communication strategies needed for carrying out responsibilities in an effective manner
• Develop a service attitude and mindset aimed at the internal and external customer
• List the main causes of stress and apply the techniques needed to control them
• Apply time management techniques required for better office productivity
• Organize meetings effectively
• Managing files, documents & record efficiently

ORGANIZATIONAL IMPACT
Employees who attend this seminar will add value to their organization by being empowered to implement the following skills:
• A more proactive outlook
• Increased creativity and productivity
• Motivation and customer focus.
• Reduced absenteeism through an ability to manage and reduce stress
• Increased self-awareness and interpersonal skills
• Better time management

PERSONAL IMPACT
Delegates who attend this course can expect to develop:
• An increase in motivation and self confidence
• An in-depth understanding of different management styles and how to work with them
• The ability to be more self-aware and manage workplace stress
• Excellent communication skills
• Effective presentation skills and advice on controlling nerves
• Organization skills and an understanding of the importance of time management

COURSE OUTLINE

PART 1: UNDERSTANDING & CONTROLLING THE WORK LIFE
A. Understanding and clarifying purpose, vision and mission
B. External and internal customer service
C. The secret to working smarter rather than harder
D. Controlling, prioritising and organising your work
E. Gaining an insight into your strengths and weaknesses
F. Making your office user friendly and efficient

PART 2: ESSENTIAL ADMINISTRATIVE SKILLS
A. Mind Mapping Techniques
B. Right brain/left brain theory
C. Planning and Problem solving skills
D. Managing meetings effectively
E. Working with more than one manager

PART 3: COMMUNICATION SKILLS
A. Communication Styles and when to use them
B. Communicating with Confidence
C. Win-win conflict resolution
D. Understanding and using body language
E. Understanding gender differences in communication
F. Understanding different personality types and how to deal with them

PART 4: BE A PROFESSIONAL ADMINISTRATOR
A. Listening skills – seek first to understand then to be understood
B. Creating a professional image
C. Leadership skills
D. How to make presentations with confidence and power
E. Painless methods for giving corrective feedback
F. Best practices for delivering positive feedback
G. Understanding the main causes of stress
H. How to build self-confidence and strengthen the ability to respond to difficult situations
I. The essential skills of emotional intelligence
J. Using emotional intelligence at work
K. Becoming a more proactive, responsible and self-aware person

PART 5: ORGANIZING MEETINGS
A. Elements of an effective meeting
B. Preparing the agenda
C. Meeting common time wasters
D. Taking minutes of meetings
E. Responsibilities of meeting leaders and participants

PART 6: ORGANIZATIONAL SKILLS
A. Filing, documenting and recording system
B. Classification, opening & closing files
C. Document & record management
D. Disposal of records
E. Prevention for records
F. Tools for document & record management
G. Disaster plan
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Download brocure with registration form:
Kelantan  |  Kuala Lumpur  |  Kedah  |  Johor  |  Kuching, Sarawak  |  Kota Kinabalu, Sabah  |  Pulau Pinang
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ONLINE REGISTRATION
For company (participants sponsored by organization/company:
Kelantan | Kuala Lumpur | Johor | Kuching, Sarawak | Kota Kinabalu, Sabah | Pulau Pinang
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For individu (self-sponsored):
Kelantan | Kuala Lumpur | Johor | Kuching, Sarawak | Kota Kinabalu, Sabah | Pulau Pinang
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Pembayaran Yuran

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